Shipping, returns, the 2-year warranty and how to get the best result from your UKLISS tool — answered in plain language.
SUPPORT24 HOURSMessage us any time
REPLY TIME6 HOURSTypical first response
WARRANTY2 YEARSOfficial coverage
TRIAL30 DAYSFree return / exchange
AT A GLANCE
Real answers. Real people.
01FREE SHIPPING
0224H CUSTOMER SUPPORT
0330-DAY RETURNS
042-YEAR WARRANTY
FREQUENTLY ASKED
Shipping & delivery
4 QUESTIONS
Yes. Free shipping is included on every UKLISS order — there is no minimum spend.
We choose the courier that suits your delivery address so your order arrives safely. Delivery time depends on your location and the courier's schedule.
Orders are processed and shipped within 1–3 business days after payment confirmation.
Once your parcel leaves our warehouse you will receive a shipping confirmation with tracking information.
Tracking details are sent to you as soon as the parcel is dispatched.
If tracking has not updated or you have any delivery issue, message us on WhatsApp at +60 11 1242 7164 or email uklissus2025@gmail.com and our team will follow it up for you.
Contact us immediately and we will make it right.
Every product is checked and packed by our team before shipment, so transit damage is rare — but if it happens, send us photos of the parcel and the product and we will arrange a replacement.
STILL STUCK?Email uklissus2025@gmail.com or WhatsApp +60 11 1242 7164 — we usually reply within six hours.
FREQUENTLY ASKED
Returns & exchanges
2 QUESTIONS
Yes. If you are not satisfied, contact us within 30 days of receiving your order for a return or exchange.
Returns and exchanges are free as long as the product and packaging are in good condition — no hair tangled in the tool and no damage to the product.
Email uklissus2025@gmail.com with your order number and tell us whether you would like a return or an exchange.
Keep the product, accessories and original box together — we will send you the return instructions.
STILL STUCK?Email uklissus2025@gmail.com or WhatsApp +60 11 1242 7164 — we usually reply within six hours.
FREQUENTLY ASKED
Warranty
4 QUESTIONS
Yes — every UKLISS product comes with an official 2-year warranty.
Scan the QR code on the after-sales card in your box to join our community group and activate your warranty.
The 2-year warranty covers:
Manufacturing defects
Product quality issues
Functional problems under normal use
The warranty does not cover:
Damage caused by misuse
Accidental drops or physical damage
Unauthorised repairs or modifications
Damage caused by improper operation
Normal wear and tear
Send us your unboxing video plus photos or video of the damaged part, together with your order number.
If the issue is covered by the warranty policy we will arrange a replacement for you. Contact: WhatsApp +60 11 1242 7164 or uklissus2025@gmail.com.
STILL STUCK?Email uklissus2025@gmail.com or WhatsApp +60 11 1242 7164 — we usually reply within six hours.
FREQUENTLY ASKED
Using your tools
4 QUESTIONS
UKLISS styling tools are designed for a wide range of hair types:
Fine and soft hair
Frizzy hair
Thick and coarse hair
Damaged hair
Choose the temperature setting that matches your hair type for the best result.
The UKLISS Steam Hair Straightener uses steam care technology to reduce dryness while styling, leaving hair smoother, shinier and easier to manage.
Follow the instructions in the manual and use the setting suited to your hair for the best result.
Please do not use it on soaking wet hair.
For the best styling result, use it on 70–90% dry hair. A light hair oil beforehand helps achieve a smoother, more polished finish.
Orders shipped within Malaysia come with the Malaysia / UK three-pin plug.
Check the voltage printed on the base of the tool and use a suitable adapter when travelling.
STILL STUCK?Email uklissus2025@gmail.com or WhatsApp +60 11 1242 7164 — we usually reply within six hours.
FREQUENTLY ASKED
Contact & support
2 QUESTIONS
WhatsApp: +60 11 1242 7164
Email: uklissus2025@gmail.com
We provide 24-hour customer support and normally reply within six hours.
Shipping, returns, warranty, privacy and terms of service are all on our Terms & Policies page.
STILL STUCK?Email uklissus2025@gmail.com or WhatsApp +60 11 1242 7164 — we usually reply within six hours.
STILL NOT SURE?
Ask us anything.
We answer like humans.
Real support from the UKLISS team, usually within six hours during service hours.
